Larmont Sydney By Lancemore

Reviews

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  B 5

  This is a review showing the perfect example of how to chance a negative experience to a positive one. So my first evening I had decided to use one of their irons to iron one of my favourite shirts.... only to find out the iron was damaged and ripped some threads from the shirt. I went down to reception that evening to voice my displeasure. The next day I had a lovely lady called Caitlin who came to my room to apologise about the issue. She contacted Hackett and arranged a replacement as well as organising a bottle of wine with an apologise note. The way she handled the issue was great way of turning a negative experience into a positive one. Everything else about the stay was exceptional and breakfast room service was spot on! Fantastic job and thank you Caitlin for your help. I will not doubt stay on my return.

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